Stephen Kennedy runs the EMEA Pre-Sales team for eGain.  Working with eGain’s customers and prospects, he helps clients understand the benefits that can be obtained with a successful eGain implementation. Stephen started his career with Sterling Software where he managed the Northern European support centre. Using effective knowledge during his tenure at Sterling software, he moved into a Pre-Sales role, working with prospects and customers achieve some of the results he attained. For the last 20 years Stephen has been involved in many aspects of the implementation of successful Customer Service environments, and ensuring that customers attain the expected benefits.