Michael joined Edwardian Hotels London (formerly known as the Edwardian Group London) in 1997 as Customer Services Manager.

Software Development and data analysis was one of Michael’s passions which he put to good use when he introduced automation and data analysis in the customer services department during his first year with the Company.

By the year 2000 Michael had formed Edwardian’s first ever software development team and through progression, dedication and hard work, is now the Group’s Director of Information Technology.

With 30 years’ experience in the hospitality industry, Michael drives a successful in-house IT team with the objective to increase the personalisation of guest services via sophisticated technology built around Edwardian’s highly specific requirements and in alignment with the Group’s vision of being ‘Memory Makers’ for their guests and employees. The EHL technology team serves 12 luxury properties including their respective F&B portfolio such as Scoff & Banter, Steak & Lobster, May Fair Kitchen and Great British Fish Co. Michael and his team constantly push to make this technology available to a wide range of guests and employees on as many different platforms as possible with a greater focus on mobile devices.

Originally from Morocco, fluent in four languages, Michael graduated in Experimental Sciences and Business Studies before moving to the UK and attending an Advanced Management Programme at the University of Oxford, Templeton College. Michael started his hospitality career in 1991 and gained a vast experience in all areas of the industry from food and beverage to running a multi-lingual reservations and customer services call centre. Over the years, Michael and his team have developed a large suite of hospitality applications for EHL including 12 mobile apps used daily by employees throughout the business.